Water adjustments are made for any number of leak issues, including underground leaks, toilet leaks, etc. Lawn/garden watering and pool filling are not considered leaks, and leak adjustment will not be given for these issues.
 
A leak adjustment form can be obtained here or by calling 540-942-6643 option 4.
 
Utility Customer Service Office
 503 W Main St
 Waynesboro, VA 22980
 
 This must be signed by a plumber with invoice / receipt of work completed from which will be submitted to the Public Works Director for review. If approved, the following adjustments will be applied to the utility account:

• The three normal usage months prior to the high bill will be averaged and subtracted from the high bill
• The resulting difference in water charges will be credited at a rate of 75% of the difference
• The resulting difference in sewer charges will be credited at a rate of 75% of the difference